IBM's recent survey of CEOs entitled "Capitalizing on Complexity" yields some intriguing observations on the C suite's assessment of opportunities and threats flowing from the information revolution. These findings were highlighted during AIIM President John Mancini's keynote of the AIIM seminar in D.C. earlier this month on 8 Factors to Consider in Creating an Information Management Strategy. John viewed CEOs' challenges as "being able to combine or layer different kinds of information management successfully."
Here are some key points he derived from the IBM study:
- Risk managment and cost reduction: Recent events such as the mortgage record-keeping mess illustrate such risk.
- Reinventing customer relationships: CEOs are still figuring out how to best integrate old and new media, organizational control and open collaboration.
- Building operational dexterity: This requires getting rid of manual processes, paper and email attachments, and finding ways to "get more out of organizational knowledge workers."
John also acknowledged the growing market presence and power of SharePoint as a collaboration and ECM platform. Yet he noted that various other applications crowd this space, many without the high learning curve and useability hurdles that can be associated with SharePoint.
A subsequent breakout session at the AIIM Conference provided some insights on just such an alternative, lighter-weight collaboration tool: Box.net. This application aims at a market of companies ranging from 5-5,000 employees. An online hosted solution, Box.net, according to the presenters, offers secure, unlimited storage and data accessibility anywhere, and can be added online to complement current ECM systems given its open API. Box.net does not presently offer metadata tags, but the company is considering these and other enhancements for the future. I currently use Box.net as a simple document sharing application within LinkedIn.
For more analysis on the rapid change in the information revolution, and the tension between formal and informal management and technology options, please see my blog entry of July 3 on a prior related AIIM video.